Frequently Asked Questions about Paletta®
Q: How do I know if my iPad is compatible with a Paletta®?
A: Find your iPad model by opening your iPad --> Setting --> General --> About --> Model Name. If your iPad model does not match the compatibility list above, please contact us to see if we can accommodate you!
Q: How does my Paletta® hold my iPad?
A: This depends on your iPad. Newer tablets, like the iPad Pro 12.9" (Gen 3+) iPad Pro 11" (Gen 1+), and iPad Air (Gen 4+), have integrated magnets which line up perfectly with the 50+ magnets inside Paletta. For more basic or older iPads, like iPad (Gen 7-8) and iPad Mini (Gen 5), we provide 2 ultra-thin, steel plates that self-stick to the back of your iPad, and these plates form a strong magnetic bond to the Paletta's magnets.
Q: Do all these magnets interfere with my iPad electronics?
A: No, because the magnets are very small (less than 1/4" or 6 mm) and only form a magnetic attraction to magnets already existing in the iPad.
Q: Do the steel plates interfere with my current iPad case?
A: No, we purposely provide very thin plates so they don't add much thickness to your iPad and should not interfere with you case.
Q: Do I need to take my iPad out of my current iPad case to use Paletta®?
A: Yes, we designed Paletta® so that your iPad screen sits flush and is firmly secure, so you can not leave a case or skin on your iPad. Once inside the Paletta®, the magnetic hold is strong enough to hold the iPad upside down. The iPad can be removed from the Paletta easily with a firm pull.
Q: Do you offer Education Discounts for students and teachers?
A: Please reach out to us via email [email protected] with your information and quantities needed.
Q: Do you offer Corporate Branding on Paletta®'s front or rear surface?
A: Please reach out to us via email [email protected] with your information and quantities needed.
Q: Do you offer accessories for Paletta®?
A: Yes! Stay tuned for new accessories geared towards artists. If you are an artist, ask us about your Paletta® Artist & Ambassador Program where artists can test prototype accessories for free.
Q: Good for kids?
A: Yes! However, we REQUIRE you follow the safety instructions provided with each Paletta®. Paletta is a TOOL, not a TOY.
A: Find your iPad model by opening your iPad --> Setting --> General --> About --> Model Name. If your iPad model does not match the compatibility list above, please contact us to see if we can accommodate you!
Q: How does my Paletta® hold my iPad?
A: This depends on your iPad. Newer tablets, like the iPad Pro 12.9" (Gen 3+) iPad Pro 11" (Gen 1+), and iPad Air (Gen 4+), have integrated magnets which line up perfectly with the 50+ magnets inside Paletta. For more basic or older iPads, like iPad (Gen 7-8) and iPad Mini (Gen 5), we provide 2 ultra-thin, steel plates that self-stick to the back of your iPad, and these plates form a strong magnetic bond to the Paletta's magnets.
Q: Do all these magnets interfere with my iPad electronics?
A: No, because the magnets are very small (less than 1/4" or 6 mm) and only form a magnetic attraction to magnets already existing in the iPad.
Q: Do the steel plates interfere with my current iPad case?
A: No, we purposely provide very thin plates so they don't add much thickness to your iPad and should not interfere with you case.
Q: Do I need to take my iPad out of my current iPad case to use Paletta®?
A: Yes, we designed Paletta® so that your iPad screen sits flush and is firmly secure, so you can not leave a case or skin on your iPad. Once inside the Paletta®, the magnetic hold is strong enough to hold the iPad upside down. The iPad can be removed from the Paletta easily with a firm pull.
Q: Do you offer Education Discounts for students and teachers?
A: Please reach out to us via email [email protected] with your information and quantities needed.
Q: Do you offer Corporate Branding on Paletta®'s front or rear surface?
A: Please reach out to us via email [email protected] with your information and quantities needed.
Q: Do you offer accessories for Paletta®?
A: Yes! Stay tuned for new accessories geared towards artists. If you are an artist, ask us about your Paletta® Artist & Ambassador Program where artists can test prototype accessories for free.
Q: Good for kids?
A: Yes! However, we REQUIRE you follow the safety instructions provided with each Paletta®. Paletta is a TOOL, not a TOY.