Q: How do I know if my iPad is compatible with a Paletta? A: Find your iPad model by opening your iPad --> Setting --> General --> About --> Model Name. If your iPad model does not match the compatibility list above, please contact us to see if we can accommodate you!
Q: How does my Paletta hold my iPad? A: This depends on your iPad. Newer tablets, like the iPad Pro 11 (Gen 2, 2020) and iPad Air (Gen 4, 2020), have integrated magnets which line up perfectly with the magnets inside Paletta, much like how the Apple Magic Keyboard works. For other iPads, like iPad Gen 7-8 and iPad Mini, we provide 2 ultra-thin, steel plates that self-stick on the back of your iPad which form a strong magnetic bond to the Paletta's magnets.
Q: Do the steel plates interfere with my current iPad case? A: No, we purposely provide very thin plates so they don't add much thickness to your iPad and should not interfere with you case.
Q: Do I need to remove my current iPad case to use Paletta? A: Yes, we designed Paletta so it seamlessly blends with your tablet screen and is firmly secure.